13.1. Due to the character of the business and Group-Investment Client relationship, the Company has access to certain personal information about its clients. All data collected, whether on paper or on computer are protected to preserve client confidentiality.
13.2. The Company is authorized to use and / or disclose Client information:
- 1 - For internal use, including with affiliated entities;
- 2 - As permitted or required by law;
- 3 - To prevent actual or potential unauthorized transactions or fraud;
- 4 - To control use of our services by the Client;
- 5 - To protect the rights or obligations of the Company’s compliance with all applicable laws.
13.3. The Client acknowledges that the Company may record all Client conversations and keep a record of all emails sent or received. All these documents are the property of the Company and may be used by the Company, including in cases where a dispute may arise between the Company and the Client.
13.4. Group-Investment makes every effort to ensure that its Clients’ privacy and security are secure both throughout their interaction with the Company and afterwards, to the extent of the Company’s ability.
13.5. When Clients sign up with Group-Investment, they acknowledge their willingness to share their private information with the Company which we will use to confirm Clients’ identity and ensure safety of their deposits and trading accounts. This information is collected in accordance with our stringent verification procedures, used to deter international money laundering operations and ensure the safety and security of our Clients’ trading activities.
13.6. Our Clients agree to provide us with true, accurate and current information about their identity. Moreover, when registering and during negotiations, they are required to state categorically that they represent themselves , and are not trying to act in any way that could be considered fraudulent and usurp the identities of others for any purpose whatsoever.
13.7. Group-Investment conducts data collection which includes gathering of information freely disclosed by Clients to the Company for purposes of collecting data as to the manner Clients interact with the website. These Client information data collection tools are used in order to ensure Clients’ personal safety; and all data collected by the Company is shared only with those of the Company involved in verification of Client account information to ensure Client privacy and security.
13.8.At Group-Investment we undertake never to disclose any private or otherwise confidential information regarding our Clients and former Clients to third parties without their written consent, except in specific cases where such communication is required by law, or is otherwise necessary to carry out Client identity verification analysis for purposes of safeguarding Client accounts and securing personal information.
13.9. By registering on Group-Investment and through voluntary interaction undertaken with Group-Investment products and services, the Client confirms and agrees to the use of all or part of the information provided through its trading account; through transactions it undertakes and interactions with the Company in its name. All Client interactions with the Company will be stored by the Company to be registered as such and can be used by the Company in cases where dispute arise between Clients and Group-Investment.
13.10.Group-Investment makes every effort to ensure the confidentiality of personal Clients’ information, including the implementation of data protection procedures designed to ensure Client confidentiality. Group-Investment ensures that its policy of data protection is regularly updated to ensure that confidential Client information is always safeguarded.
14. KYC (KNOW YOUR CUSTOMER)
14.1. To know who our Clients are is becoming increasingly important in today's world, particularly between banks and other financial institutions to prevent identity theft, money laundering, financial fraud and terrorist activity.
14.2. Group-Investment aims to ensure the integrity of all sensitive data it obtains, such as information about your account and transactions you have carried out, using a variety of security measures and fraud control. The security of your electronic transactions requires us to transfer some of your data, including your preferred method of deposit.
14.3. Group-Investment has a policy of zero fraud tolerance, and takes all possible steps to prevent such. Any fraudulent activity will be identified and all related accounts will be immediately closed. All funds in these accounts will be canceled.
15. PREVENTION :
When you deposit funds, we will need the following documents :
- 1 - A copy of your valid passport with the signature page.
- 2 - Copies of your credit cards, used to make the deposit (the front only, showing the last 4 visible digits and the back with CVV covered).
- 3 - A copy of a recent invoice showing your name and address.
- 4 - A purchase history of your online transactions.
If you have any questions, please do not hesitate to contact our Customer Service at : [email protected]
When do I provide these documents?
We greatly appreciate you taking the time to provide us with all necessary documents as soon as you can, to avoid delays in processing your transactions. We need to receive all necessary documents before making any transactions on your behalf.
Certain circumstances may require us to request these documents before allowing any other activity in your account, such as deposits and withdrawals.
Please note that if we do not receive the required documentation, your pending withdrawals will be canceled and credited to your trading account. We will notify you via our system.
How can I send you these documents?
Please scan your documents, save images in JPEG format and send them by mail to [email protected]
How do I know that my records are safe with you ?
Group-Investment processes all documents received with the utmost respect and confidentiality. All files we receive are fully protected by the highest possible level of encryption at each stage of the review process.